Everything Your Venue Needs. Nothing It Doesn't.

Cloud Event Manager replaces your patchwork of tools with one platform built specifically for restaurants, hotels, and event venues. Every feature below is included free with HMS payment processing.

Capture Every Inquiry. Lose Zero Leads.

Every event starts with a lead. Cloud Event Manager captures inquiries from every channel — your website, phone calls, emails, social media, walk-ins, and referral partners — and routes them into a single pipeline dashboard.

Drop a customizable inquiry form onto any page of your existing website. Submissions create a lead card in your pipeline instantly.

A visual kanban board with five default stages: New → Contacted → Proposal Sent → Contracted → Completed.

When a new inquiry comes in, the system triggers a branded confirmation email through Cloud Mail Manager within 60 seconds.

Every lead is tagged with its source. Revenue attribution reports show exactly which channels drive the most bookings.

After hours, CloudVoice answers your venue's phone with a natural AI agent trained on your menus and availability.

Leads are automatically scored based on event size, estimated revenue, and engagement level.

See Every Event. Every Room. Every Minute.

Your venue has multiple spaces, overlapping holds, and a team that needs to stay aligned in real time. The Cloud Event Manager calendar gives you a multi-space, multi-day view of everything happening across your property.

See all your event spaces in a single calendar: main dining room, private rooms, patios, rooftop, ballrooms, meeting rooms.

Assign colors to event categories — weddings in blush, corporate in navy, social in teal. Scan the calendar and understand your mix at a glance.

Client wants to move from Saturday to Friday? Drag the event block to the new date. The system checks for conflicts and updates the client's portal.

Place tentative holds while a client decides. Set auto-release rules if they haven't confirmed within your defined window.

The system prevents scheduling two confirmed events in the same space at overlapping times.

Two-way sync with Google Calendar and Microsoft Outlook. Events created in Cloud Event Manager appear on your calendar.

Send Proposals That Close. Sign Contracts That Stick.

A great event starts with a professional proposal and a clear contract. Cloud Event Manager gives your team branded templates with smart fields that auto-populate from event details, a built-in e-signature workflow, and version history.

Start from professionally designed templates or build your own. Insert your logo, brand colors, and custom fonts.

Clients review and sign proposals directly in their guest portal — no DocuSign, no Adobe Sign, no additional subscription.

Build per-person menus with courses, dietary options, and pricing tiers. Menu selections flow automatically into the BEO.

Generate polished PDF versions of proposals, contracts, and invoices with one click that match your brand template exactly.

Every edit creates a new version. Compare versions side by side. See who changed what and when.

BEOs That Write Themselves. Your Kitchen Will Thank You.

Banquet Event Orders are the operational backbone of every event. Cloud Event Manager auto-generates BEOs from your event details, contract, and menu selections — then formats them in a kitchen-ready layout.

The moment a contract is signed, the system pulls all event details into a structured BEO. No copy-pasting between documents.

BEOs render in a clean, standardized layout your kitchen and operations team can scan in seconds.

Dietary requirements are surfaced prominently in the BEO with color-coded flags. Your kitchen team never misses an allergy.

Assign servers, bartenders, kitchen staff, and event coordinators directly in the BEO with arrival times and service timelines.

For complex events, describe what you need in plain language. The AI drafts a complete BEO in minutes instead of hours.

Collect Every Dollar. Zero Surcharge.

Event payments are complex: deposits to secure the date, installments leading up to the event, and a final balance due day-of. Cloud Event Manager handles the full payment lifecycle without charging a software surcharge.

Define custom payment schedules per event: 25% deposit at signing, 50% due 30 days before, remaining balance due day-of.

Generate professional invoices branded with your venue's logo. Clients pay online via credit card or ACH through their portal.

Cloud Mail Manager sends automated reminders before payment due dates and escalating follow-ups after missed deadlines.

Collect on-site payments using CloudPay's Tap-to-Pay on any NFC-enabled smartphone or tablet. No additional hardware.

Tripleseat charges 0.3% on every payment. Cloud Event Manager charges zero. You pay your standard HMS rate, nothing more.

Every event carries a complete financial ledger: total contracted value, deposits received, outstanding balance, and payment timeline.

Give Every Client a VIP Experience — Before the Event Even Starts.

Your clients are planning one of the most important events of their year. The guest portal gives them a branded, self-service experience where they view proposals, sign contracts, make payments, and communicate with your team.

Each client gets a secure, branded portal for their event. They see current status, upcoming milestones, and a complete timeline.

Clients view proposals in a polished format, ask questions, request changes, and e-sign the contract without leaving the portal.

Clients make payments directly in their portal. They see the full payment schedule, amounts due, and complete payment history.

Every event has a dedicated message thread. Clients and your team communicate in one place — no more hunting through email chains.

Share floor plans, photos, AV specs, parking instructions, and vendor contact lists through the portal.

The portal sends automated reminders for upcoming deadlines: payment due dates, final guest count, menu selections.

Know Your Numbers. Every Event. Every Dollar.

Gut feelings don’t grow revenue — data does. Cloud Event Manager gives you real-time dashboards and detailed reports that show exactly how your event business is performing.

See total contracted revenue, deposits collected, outstanding balances, and projected income for any date range.

Visualize your entire pipeline from inquiry to completed event. See conversion rates between each stage.

Track how often each space is booked. Identify underperforming rooms and time slots.

Track individual performance: leads handled, proposals sent, contracts closed, revenue generated, and response time.

Go beyond revenue to track true profitability per event. Factor in food costs, labor hours, and overhead.

Export any report to CSV for further analysis or to PDF for sharing with ownership and stakeholders.

AI That Knows Your Venue. Not Just Any Venue.

Cloud Event Manager’s AI is powered by Claude and Cloud AI Manager — a knowledge base trained specifically on your venue’s menus, pricing, policies, event history, and brand voice. This isn’t generic AI.

Describe an event in natural language and the AI drafts a complete Banquet Event Order in minutes instead of hours.

Tell the AI the event type, guest count, season, and budget. It recommends menu options from your existing library.

Based on event type and size, the AI suggests relevant contract clauses from your approved library in Cloud AI Manager.

Need a write-up for your website's event gallery? Feed the AI the event details and it writes polished, on-brand copy.

When a new lead comes in, the AI drafts a personalized response based on the inquiry details and your venue's availability.

Leads are automatically scored based on event size, estimated revenue, and engagement level.

Every Feature. Every User. Zero Monthly Fees.

Cloud Event Manager includes everything on this page at no cost when you process payments through Host Merchant Services.