Privacy Policy
Information We Collect
We collect information that you provide directly to us when using Cloud Event Manager, including:
- Account information (name, email address, phone number, venue details)
- Event data (client information, event details, proposals, contracts, BEOs)
- Payment information (processed through Host Merchant Services payment gateway)
- Usage data (how you interact with the Service, features used, system logs)
- Communications (messages, support requests, feedback)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve Cloud Event Manager
- Process payments and transactions through Host Merchant Services
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Train and improve our AI features (Claude and Cloud AI Manager) for your specific venue
- Monitor and analyze trends, usage, and activities in connection with the Service
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With your consent or at your direction
- With Host Merchant Services payment processing systems to facilitate transactions
- With service providers who perform services on our behalf
- To comply with legal obligations, protect our rights, or respond to lawful requests
Data Security
We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All payment data is processed through PCI-compliant Host Merchant Services systems.
Data Retention
We retain your information for as long as your account is active or as needed to provide you the Service. Event and transaction data is retained in accordance with financial record-keeping requirements.
Your Rights
You have the right to access, update, or delete your personal information at any time through your Cloud Event Manager account settings or by contacting support.