Built by Event Pros. For Event Pros.

Cloud Event Manager is a product of Host Merchant Services — a U.S.-based payment processing company that’s been serving restaurants, hotels, and venues since 2001. We built this software because we saw our clients struggling with expensive, bloated event management platforms that nickel-and-dimed them at every turn.

About Cloud Event Manager

Cloud Event Manager is event management software done right: no contracts, no monthly fees, no payment surcharges, and no feature gates. It’s free forever when you process payments through Host Merchant Services.

We built it from the ground up for restaurants, hotels, country clubs, caterers, wedding venues, conference centers, breweries, wineries, and nonprofits — every venue type that hosts private events and collects deposits.

The platform includes everything: lead management, multi-space calendars, branded proposals, built-in e-signature, auto-generated BEOs, payment processing with zero surcharge, guest portals, reporting, AI features powered by Claude and Cloud AI Manager, and CloudVoice AI phone agent.

About Host Merchant Services

Host Merchant Services has been providing payment processing to U.S. businesses since 2001. We specialize in restaurants, hotels, and event venues — industries where payment processing is complex, volume is high, and margins matter.

We offer competitive processing rates, next-day funding, dedicated account managers, and a full suite of tools built specifically for hospitality and events: Cloud Event Manager, Cloud Pay, Cloud Mail Manager, Cloud Voice, Cloud Booking Manager, Cloud Time Manager, and Cloud AI Manager.

Our clients don’t just get payment processing — they get an entire technology ecosystem designed to make their operations more efficient, more profitable, and less stressful.

Why We Built This Product

We spent years listening to our clients complain about their event management software: $200+ monthly fees, hidden surcharges on every payment, proposals landing in spam, DocuSign subscriptions, annual contracts they couldn’t escape, and features locked behind “premium” tiers.

Meanwhile, they were already processing payments through us. We realized we could give them everything they needed — better tools, better email deliverability, AI-powered features, and zero surcharges — at no additional cost.

So we built Cloud Event Manager. Not as a separate product to monetize, but as a value-add for our payment processing clients. If you’re already working with HMS, you get Cloud Event Manager free. That’s the entire business model.

Mission & Values

Transparency

No hidden fees. No surprise surcharges. No contracts designed to trap you. Everything is upfront and honest.

Hospitality-First

We build tools for the hospitality industry, not generic SaaS products. Every feature is designed for how venues actually work.

Excellence

We don't cut corners. Cloud Event Manager competes with $700/month platforms and wins on features, not just price.

U.S.-Based Support & Account Managers

Real people. Real expertise. Based in the United States.

Dedicated Account Managers

Every HMS client gets a dedicated account manager based in the U.S. They know your business. They answer your calls. They help you get the most out of Cloud Event Manager and the entire Cloud Manager ecosystem.

Live Onboarding Sessions

We don't just hand you a login and wish you luck. Our team walks you through Cloud Event Manager in a live 30-minute onboarding session. We set up your spaces, import your menu templates, and make sure your team knows how to use every feature.

Support When You Need It

Email, phone, or chat support. Business hours: Monday–Friday, 8am–6pm ET. Your questions get answered by people who understand event operations, not outsourced tier-one support reading from a script.

Based in the United States

Our entire support team, account management team, and development team are based in the U.S. No offshore call centers. No time zone confusion. We're here when you need us.

Our Timeline

2001

Host Merchant Services Founded

Started providing payment processing to U.S. restaurants and hospitality businesses.

2018

Cloud Manager Ecosystem Begins

Launched Cloud Pay and Cloud Mail Manager to give clients better tools alongside payment processing.

2023

Cloud Event Manager Development

Started building Cloud Event Manager after years of client feedback about expensive, frustrating event software.

2025

Cloud Event Manager Launches

Full public launch with AI features powered by Claude and Cloud AI Manager. Free forever for HMS clients.

2026

Venues Onboarded

Cloud Event Manager now serves thousands of restaurants, hotels, and event venues nationwide.

Join Thousands of Venues Running Smarter Events

Get Cloud Event Manager free with Host Merchant Services payment processing.